Refund policy

Return and Refund Policy

Returns of unopened items If you change your mind, you may return an item within 7 days of receiving it, provided it is unopened, unused, and in its original sealed packaging. For hygiene and safety reasons, we cannot accept returns of skincare products once the seal has been broken or the product has been used, unless the product is faulty or damaged.

To start a return, email popitbeauty5@gmail.com within 7 days of delivery with your order number and a short reason. We will reply with return instructions. For change-of-mind returns, the cost of sending the item back to us is carried by the customer.

Faulty or damaged items If your order arrives damaged, or a product is faulty, please contact us at popitbeauty5@gmail.com. For damage in transit, tell us within 7 days of delivery. For faulty products, contact us as soon as you notice the problem. Please include your order number and clear photos of the product and its packaging. We will offer a replacement, repair, or refund, and we cover the return shipping cost for faulty or damaged items.

Refunds Once we have received and inspected a returned item, we will confirm by email whether the refund has been approved. Approved refunds are paid back to your original payment method within [7] business days. Delivery fees are refunded only where the return is due to our error, or a faulty or damaged item.

Items we cannot accept back Opened or used products (unless faulty or damaged), items returned after 7 days, and items not in their original packaging.